Privacy Policy

1. Introduction

Essex Estuary Radio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, mobile application, streaming services and communication channels.

2. Who Controls Your Data

The data controller is:

Vibrato Media Group
Operating as Essex Estuary Radio
Email: alfie@essexestuaryradio.co.uk

3. What Information We Collect

We may collect the following types of data:

• Contact information – name, email address, phone number (if you contact us or enter competitions)
• Messages and submissions – messages sent via forms, SMS, WhatsApp, social media or the app
• Technical data – IP address, browser type, device type, operating system, basic analytics
• Usage data – pages visited, stream usage, app interaction

We do not intentionally collect sensitive personal data.

4. How We Use Your Information

Your information may be used to:

• Operate and improve our website, app and streaming services
• Respond to enquiries and messages
• Run competitions or promotions
• Moderate user submissions
• Maintain security and prevent misuse
• Comply with legal or regulatory obligations

5. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent (when you voluntarily submit information)
• Legitimate interests (operating and improving our services)
• Legal obligation (regulatory or legal compliance)

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve performance, analyse traffic and enhance user experience. Cookies may store anonymous identifiers and usage statistics.

You can control or disable cookies through your browser settings. Some functionality may be affected if cookies are disabled.

7. Third-Party Services

We may use third-party service providers to operate our services, including:

• Website hosting and streaming providers
• Mobile app platforms
• Analytics services
• Messaging platforms

These providers only process data on our instructions and in accordance with applicable data protection laws.

8. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure.

Data is stored only for as long as necessary for the purposes outlined in this policy.

9. Your Data Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing
• Request data portability

Requests can be made by emailing alfie@essexestuaryradio.co.uk.

10. Children’s Privacy

We do not knowingly collect personal data from children under 13 without appropriate parental consent. If you believe a child has provided personal data, please contact us so it can be removed.

11. International Data Transfers

Some service providers may process data outside the UK. Where this occurs, appropriate safeguards are applied to ensure data protection standards are maintained.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: alfie@essexestuaryradio.co.uk